How we handle personal data is set out in our Privacy & Cookies Policy below.
PRIVACY PROMISE:
- We respect your privacy and your choices.
- We will not send you marketing communications unless you have asked us to. You can change your mind at any time.
- We will never sell your personal data.
- We are committed to keeping your personal data safe and secure.
- We are committed to being open and transparent about how we use your personal data.
- We will not use your personal data in ways that we have not told you about.
- We respect your rights, and will always try to accommodate your requests as far as is possible.
WHAT IS PERSONAL DATA?
“Personal data” means any information or pieces of information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier (pseudonyms/unique ID references). This means that personal data includes things like email/home addresses, usernames, profile pictures, personal preferences and shopping habits, user generated content, financial information, and health information. It could also include unique numerical identifiers like your computer’s IP address or your mobile device’s MAC address, as well as cookies. This Privacy Policy covers all personal data about you that is collected and used by us.
HOW WE COLLECT YOUR PERSONAL DATA:
1. Personal account creation and management - where you subscribe to receive our marketing communications.
2. Purchases and order management - where your personal data is collected during the purchase process made.
3. Online browsing - where your personal data is collected by cookies or similar technologies when you browse londoncopyright.com website or on third-party websites / where we have cookies.
4. Promotions - where your personal data is collected during a competition, game, contest, promotional offer, sample request, survey etc.
5. User Generated Content - where your personal data is collected when you submit content (for example images, ratings or reviews) on londoncopyright.com or our social media platforms, or accept our re-use of any content you posted on social media platforms.
6. Enquiries - where your personal data is collected when you ask questions relating to our brand, products and their use, or your purchases, account or rights.
WHAT PERSONAL DATA WE MAY HOLD:
1. First name and surname
2. Gender
3. Email address
4. Address
5. Phone number
6. Order/transaction information including purchased products/history
7. User generated content; and/or other information you have shared with us about yourself (e.g. by contacting us directly, asking a question via the chat function available on our website, or by participating in a competition, survey etc.).
8. Other information you have shared with us about yourself in relation to your enquiry (which may include welfare and health data).
9. Payment*, shipping information**
*If paying by PayPal, credit card via PayPal, direct debit per PayPal or, if offered, purchasing on account via PayPal, payment data is transferred to PayPal (Europe) S.a. r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal") for the purpose of payment processing. PayPal reserves the right to undertake credit checks. This may contain statistical analysis of probability values (score values). Insofar as score values are included in the credit report, they are based on scientifically recognised, mathematical-statistical procedures. Among other data, address data is taken into account when calculating the score values. For further information on our privacy policy and the use of credit agencies, please refer to the PayPal data protection information: https://www.paypal.com/de/web /mpp/ua/privacy-full.
**For the purpose of order fulfilment, personal data collected by us is transferred to our trusted third party service suppliers for shipment of orders.
Data related to your use of our website, including:
1. Where you navigated from (e.g. direct search, specific browser, marketing email or social media platform).
2. Pages you browsed.
3. Duration of your visit; and/or products you selected to create your basket.
Our website uses Google Analytics, a web analysis service of Google Inc. Google Analytics uses Cookies to collect data (see list below) and analyse website usage patterns. The information generated by these cookies is transmitted to a server in the US and stored. Additional technical information collected by Google Analytics:
1. Your IP address
2. Browser information
3. Age, Gender
4. Location and Language
5. Browsing device information, network details
You may permanently refuse Google to collect data generated by cookies regarding the use of the website (including your IP address) and to process them by downloading and installing the following plugin. As an alternative to the browser plugin or for mobile devices, you can opt out of your Android or iOS device by logging in to Google settings.
COOKIES
Our website uses "cookies” in order to make our Internet presence more user-friendly, effective and secure. Cookies allow us to measure the frequency of website visits as well as general navigation patterns. Cookies are small text files stored on your computer. Please note that some of these are transferred from our server to your computer. These are called "session cookies”. "Session cookies” are characterised by being automatically deleted from your hard drive upon the end of the browser session. Other cookies remain on your computer and allow us to recognise your computer during your next visit (permanent cookies). You may decline these cookies at any time. Please note that once your browser is set to decline cookies (from our website) certain features of our website may not be available. We use cookies, together with other personal data you have already shared with us for the following purposes:
1. To create and remember your shopping cart.
2. To create and remember your account login details.
3. To interface personalisation, such as language, or any user-interface customisation (i.e. parameters attached to your device including your screen resolution), etc.; and/or to improve our website, for example, by testing new ideas or layouts.
4. To send you marketing communications (where you have opted-in) - that is to show you: Online advertisements for products which may be of interest to you, based on your previous behaviour; and/or ads and content on social media platforms or other website.
5. To ensure our website is secure and safe, and to protect you against fraud or misuse of our website or services, for example through performing troubleshooting.
6. To run statistics, that is to:
- Avoid visitors being recorded twice.
- Know users’ reactions to our advertising campaigns.
- Improve our offers; and/or understand how you discovered our website.
You can opt out of marketing communications by using the function available on our website, or in your browser settings. For opting out of targeted advertising on social media platforms, please visit the relevant social media platform to explore the options they may provide.
HOW WE MAY USE THE DATA AND WHY:
1. Manage your orders.
2. Send you marketing communications (where you have opted-in).
3. Offer you a loyalty program.
4. Allow you to manage your preferences.
5. Monitor and improve our website.
6. Run analytics or collect statistics.
7. Secure our website and protect you and us against fraud.
8. Respond to your questions and otherwise interact with you; and/or manage any competitions, promotions, surveys or contests you enter.
9. Show you marketing communications on other websites, including social media platforms. Note that you may also see our ads on other websites, including social media sites, but these may not be tailored to you.
10. Keep an up to date suppression list if you have asked not to be contacted, so we do not contact you again.
11. Contact you to finalise your order where you have saved your shopping cart or placed products in your cart without completing the checkout process.
12. Inform you when a product you wanted to purchase is available.
13. Process your order including delivering the product to the address you indicated.
14. Manage payment. Please note that your payment information (credit card number/PayPal/bank account details) are not collected by us directly, but by secure payment service providers.
15. Manage any contact you have with us about your order.
16. Secure your transactions against fraud. We may use a third party provider’s solution to detect fraud and make sure that payment is completed.
17. Manage any dispute relating to a purchase; and/or run analytics or collect statistics.
THE LEGAL BASIS FOR USING YOUR PERSONAL DATA:
1. Perform our contract with you (e.g. to deliver the goods you have purchased on our website)
2. Provide you with a service you have asked for:
3. You can receive marketing communications from us. (If you request us to stop sending you marketing emails, we need to keep some of your personal data on a suppression list so that we make sure we do not contact you again).
4. We can store certain cookies on your device.
5. The performance of a service contract e.g. you ask us to create a customer account for you, or you wish to purchase a product and we can manage the associated logistics.
6. Our legitimate interests – this applies where you provide us with your personal data and we use it to:
- Improve our products and services. By providing us with your personal data, we are able to better understand your needs and expectations when it comes to the products and services we offer.
- Better engage with you
- Prevent fraud - where you provide us with your personal data, it means we can action any payment you make when you purchase any of our products and/or services, and importantly, check that your payment is free from fraud.
- To comply with legal requirements such as invoicing, tax and/or financial reporting.
WHERE WE STORE YOUR PERSONAL DATA:
The personal data that we collect from you is processed and stored in a secure and lawful way.
IS MY PERSONAL DATA SECURE?
1. We are committed to keeping your personal data secure, and take all reasonable precautions to do so. We contractually request that trusted third parties who handle your personal data for us do the same.
2. We always do our best to protect your personal data and once we have received your personal data, we use strict procedures and security features to try to prevent unauthorised access. As no transmission of information via the internet is completely secure, we cannot guarantee the security of your personal data transmitted to our site although. Any transmission is therefore at your own risk.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
To determine the retention period of your personal data, we consider several criteria to make sure that we do not keep your personal data for longer than is necessary or appropriate. These criteria include:
1. The purpose for which we hold your personal data;
2. Our legal and regulatory obligations in relation to that personal data, for example any financial reporting obligations;
3. Any specific requests from you in relation to the deletion of your personal data; and
4. Our legitimate business interests in relation to managing our own rights, for example the defence of any claims.
When we no longer need to retain your personal data, it will be deleted or be anonymised so that you can no longer be identified from it.
SOCIAL PLUGINS
Our website contains links to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please visit the relevant social media platform and review its privacy policy to understand how your personal data is shared and used in this context.
SOCIAL MEDIA AND USER GENERATED CONTENT
Please remember that any content submitted to our social media platforms can be viewed by the public, and you should be cautious about providing certain personal data e.g. financial information or address details. We are not responsible for any actions taken by other individuals if you post personal data on one of our social media platforms and we recommend that you do not share such information.
YOUR RIGHTS AND CHOICES
London Copyright ® respects your right to privacy: it is important that you are able to control your personal data. You have the following rights:
1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure/right to be forgotten
5. The right to object to direct marketing, including profiling, and any processing based on our legitimate interests
6. The right to withdraw consent at any time for and personal data processing based on consent
7. The right to object to processing based on legitimate interests
8. The right not to be subject to a decision based solely on automated decision-making
9. The right to lodge a complaint
10. The right to restriction
11. The right to deactivate cookies
CONTACT:
If you have any questions or concerns about how we treat and use your personal data, or would like to exercise any of your rights above, please contact us at pr@londoncopyright.com