Privacy & Cookies Policy

Privacy & Cookies Policy

Thank you for visiting the London Copyright ® website. We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection laws.

This policy explains what information we collect, why we collect it, and how we use it.

Our Privacy Commitment

We respect your privacy and your choices:

  • We only send marketing communications if you have opted in.
  • You can withdraw consent at any time.
  • We do not sell your personal data.
  • We take appropriate measures to protect your information.
  • We are transparent about how and why we use your data.

What Is Personal Data?

Personal data means any information that can identify you directly or indirectly.

This may include:

  • Name
  • Email address
  • Postal address
  • Telephone number
  • Payment information
  • Order history
  • IP address
  • Device and browser information
  • Cookies and online identifiers

This policy applies to all personal data collected via londoncopyright.com.

How We Collect Personal Data

We collect personal data when you:

  • Place an order
  • Create an account
  • Subscribe to marketing communications
  • Contact us with an enquiry
  • Participate in a promotion or survey
  • Submit reviews or other user content
  • Browse our website (via cookies and analytics tools)

What Data We May Hold

Depending on your interaction with us, we may hold:

  • Contact details (name, email, address, phone number)
  • Transaction and order history
  • Marketing preferences
  • Communications with us
  • Technical browsing data (IP address, device type, browser, pages visited, referral source)

Payment details are processed securely by third-party payment providers such as PayPal or card processors. We do not store full payment card information.

For full details of PayPal’s data processing practices, please refer to PayPal’s privacy policy.

Cookies & Analytics

We use cookies to:

  • Enable core website functionality (e.g. shopping basket, login)
  • Improve website performance
  • Understand how visitors use the site
  • Measure marketing effectiveness

We use Google Analytics to analyse website usage. This may collect information such as IP address, browser type, device information and location data. Google may process this data on servers outside the UK/EU.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Use Your Data

We use personal data to:

  • Process and deliver orders
  • Manage payments
  • Respond to enquiries
  • Send marketing communications (where you have opted in)
  • Improve our products and services
  • Prevent fraud and secure our website
  • Comply with legal and financial obligations

We may also use limited data to display relevant advertising on other platforms. This may not always be personalised.

Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract (e.g. fulfilling your order)
  • Consent (e.g. marketing communications)
  • Legitimate interests (e.g. improving services, fraud prevention)
  • Legal obligation (e.g. tax and accounting requirements)

Data Security

We take appropriate technical and organisational measures to protect your personal data.

While we implement safeguards, no online transmission is completely secure and transmission is at your own risk.

Data Retention

We retain personal data only as long as necessary to:

  • Fulfil contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

Social Media

Our website may contain links to third-party platforms. These platforms operate under their own privacy policies, and we are not responsible for their practices.

Content shared on social media may be publicly visible. Please exercise caution when posting personal information.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain processing
  • Withdraw consent
  • Restrict processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact

If you have questions about this policy or wish to exercise your rights, please contact: help@londoncopyright.com